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FAQ

Frequently asked questions

Everything you need to know about CustomGForm, your Google Form and billing.

Getting started

What is CustomGForm?

CustomGForm turns the Google Form you already have into a branded form that lives on your website. You keep editing questions in Google Forms, and responses still land in Google Forms and Sheets.

Do I need to know how to code?

No. Paste your Google Form link, customize the look visually, then copy one ready-made snippet into your site. Platform guides walk you through each step.

Will it work on my platform?

Yes. Add one script tag or use the React and Vue components. It works with Next.js, WordPress, Webflow, Shopify and more.

Can I share a link instead of embedding?

Yes. Every form also gets its own hosted page on customgform.com that you can share by link or email.

What happens when I edit my Google Form?

Keep editing in Google Forms as usual. Click Refetch Google Form in your dashboard to pull in new or changed questions, and your design stays as it is.

Design & features

How much can I customize?

Colors, fonts, spacing, buttons and layout, starting from ready-made theme templates. You can also add a dark palette that follows the visitor’s system setting.

Does it support right-to-left languages?

Yes. One toggle mirrors the whole form for Arabic, Hebrew, Persian, Urdu and other right-to-left languages.

What can I add beyond Google Forms?

File uploads, e-signatures, QR and barcode scanning, location detection, countdown timers, prefilled and hidden fields, and redirects after submit.

Can I remove the CustomGForm branding?

Yes. The “by customgform” badge can be removed on the Starter and Pro plans.

Can I manage forms with AI?

Yes. Connect ChatGPT, Claude or Cursor through our MCP tools to create, style and manage forms with plain-language prompts.

Responses & data

Do respondents need a Google account?

No. Your form is public, so visitors can fill it in and even upload files without signing in to Google.

Do you store my form responses?

Yes. Every response is saved in your dashboard, where you can search, filter and export it to CSV, and it is still sent to your Google Form as usual.

Can I see who started but did not finish?

Yes. On the Pro plan, partial responses capture answers as people type, so you can follow up on abandoned forms.

Can I track how my form performs?

Yes. On Starter and Pro, built-in analytics show views, starts, drop-offs and completion times, and you can send events to Google Analytics 4.

How do file uploads work?

File uploads are available on Starter (up to 10 MB per file) and Pro (up to 100 MB per file). CustomGForm stores the files and links them to the response.

Integrations

Can I send responses to other tools?

Yes. Connect Slack, Discord, Telegram, Notion or Zapier, or use webhooks to post every response to Make, n8n or your own API.

Can I pass UTM or user data into a response?

Yes. Hidden fields tag each response with values like UTM source or user ID, and prefilled fields fill in answers you already know.

Billing & plans

Is there a free plan?

Yes. Hobby is free forever with 1 form and 500 responses a month. Upgrade only when you need more.

What is the difference between Starter and Pro?

Starter includes 5 forms and unlimited responses. Pro adds unlimited forms, partial responses and larger file uploads.

How does the free trial work?

Starter and Pro include a 7-day free trial, so you can try every paid feature before you pay.

Can I cancel anytime?

Yes. Cancel from your dashboard or the Paddle customer portal. Your plan stays active until the end of the paid period.

Do you offer refunds?

Yes. New purchases come with a 30-day money-back guarantee. Email us and we will refund you in full.

Is yearly billing cheaper?

Yes. Save up to 25% with annual billing. Switch between monthly and yearly billing on the pricing page.

Who handles payments and invoices?

Paddle.com is our Merchant of Record. It processes payments, handles VAT and sales tax, and issues invoices for businesses.

Privacy & security

How do you protect my integration secrets?

Connector secrets like bot tokens and webhook URLs are encrypted at rest with AES-256-GCM and masked whenever they are shown.

Is CustomGForm affiliated with Google?

No. CustomGForm is an independent product that works with your Google Forms. It is not affiliated with Google LLC.

How do I get help?

Use the contact form on our support page or email [email protected].